[{"@context":"https:\/\/schema.org\/","@type":"Article","@id":"https:\/\/www.harcov.cz\/reklamace\/#Article","mainEntityOfPage":"https:\/\/www.harcov.cz\/reklamace\/","headline":"Reklamace","name":"Reklamace","description":"Vr\u00e1cen\u00ed zbo\u017e\u00ed versus reklamace P\u0159i vracen\u00ed zbo\u017e\u00ed byste m\u011bli v\u011bd\u011bt p\u0159edev\u0161\u00edm jednu v\u011bc: pakli\u017ee s\u00e1m prodejce neuv\u00e1d\u00ed jinak, tak kamenn\u00fd obchod NEM\u00c1 povinnost p\u0159ijmout zakoupen\u00e9 zbo\u017e\u00ed zp\u011bt. Toto pravidlo plat\u00ed pouze pro obchody internetov\u00e9, kdy m\u016f\u017eete zbo\u017e\u00ed vr\u00e1tit do 14 dn\u016f bez ud\u00e1n\u00ed d\u016fvodu. 14 dn\u00ed se po\u010d\u00edt\u00e1 od okam\u017eiku p\u0159evzet\u00ed z\u00e1silky, tedy obvykle do  ...","datePublished":"2025-02-28","dateModified":"2023-05-05","author":{"@type":"Person","@id":"https:\/\/www.harcov.cz\/author\/#Person","name":"harcov.cz\n","url":"https:\/\/www.harcov.cz\/author\/","identifier":1,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/64d58fab86512053c8bb518a6563e7284bb4a3422dc9af0106c3f39575364c7b?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/64d58fab86512053c8bb518a6563e7284bb4a3422dc9af0106c3f39575364c7b?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"harcov.cz","logo":{"@type":"ImageObject","@id":"\/logo.png","url":"\/logo.png","width":600,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.harcov.cz\/wp-content\/uploads\/img_a307636_w2409_t1518899939.jpg","url":"https:\/\/www.harcov.cz\/wp-content\/uploads\/img_a307636_w2409_t1518899939.jpg","height":0,"width":0},"url":"https:\/\/www.harcov.cz\/reklamace\/","wordCount":394,"articleBody":"Vr\u00e1cen\u00ed zbo\u017e\u00ed versus reklamaceP\u0159i vracen\u00ed zbo\u017e\u00ed byste m\u011bli v\u011bd\u011bt p\u0159edev\u0161\u00edm jednu v\u011bc: pakli\u017ee s\u00e1m prodejce neuv\u00e1d\u00ed jinak, tak kamenn\u00fd obchod NEM\u00c1 povinnost p\u0159ijmout zakoupen\u00e9 zbo\u017e\u00ed zp\u011bt. Toto pravidlo plat\u00ed pouze pro obchody internetov\u00e9, kdy m\u016f\u017eete zbo\u017e\u00ed vr\u00e1tit do 14 dn\u016f bez ud\u00e1n\u00ed d\u016fvodu. 14 dn\u00ed se po\u010d\u00edt\u00e1 od okam\u017eiku p\u0159evzet\u00ed z\u00e1silky, tedy obvykle do doby, kdy si bal\u00edk vyzvednete na po\u0161t\u011b. Naproti tomu reklamovat m\u016f\u017eete zbo\u017e\u00ed kdykoli v pr\u016fb\u011bhu z\u00e1ru\u010dn\u00ed lh\u016fty. Ta je u r\u016fzn\u00fdch v\u011bc\u00ed jin\u00e1, a nav\u00edc se vztahuje pouze na kazy v\u00fdrobku.\u00a0Co tedy lze reklamovatVr\u00e1cen\u00ed pen\u011bz m\u016f\u017eete po\u017eadovat tehdy, pokud se na produktu objev\u00ed vada, kter\u00e1 nevznikla b\u011b\u017en\u00fdm pou\u017e\u00edv\u00e1n\u00edm, a kterou jste prokazateln\u011b nezavinili a nemohli j\u00ed p\u0159edej\u00edt. Tedy nap\u0159\u00edklad lze reklamovat b\u011b\u017eeck\u00e9 boty, kter\u00fdm se po jednom v\u00fdb\u011bhu trhaj\u00ed \u0161vy. Naproti tomu s reklamac\u00ed obuvi, ve kter\u00e9 jste nab\u011bhali stovky kilometr\u016f a vlivem toho se ve \u0161pi\u010dk\u00e1ch d\u011blaj\u00ed d\u00edry, neusp\u011bjete. Stejn\u011b tak m\u016f\u017eete reklamovat telefon, kter\u00fd zni\u010dehonic p\u0159estane fungovat, ale ne\u010dekejte, \u017ee dostanete pen\u00edze zp\u00e1tky proto, \u017ee v\u00e1m telefon upadl nebo jste ho utopili v umyvadle. Sv\u00e9 pen\u00edze neuvid\u00edte tak\u00e9 tehdy, pokud jste v\u011bc pou\u017e\u00edvali jinak, ne\u017e jak byla ur\u010dena. Toho prodejci r\u00e1di vyu\u017e\u00edvaj\u00ed, kdy\u017e nap\u0159\u00edklad na lodi\u010dky lep\u00ed pozn\u00e1mku, \u017ee nejsou ur\u010deny k chozen\u00ed venku. Zodpov\u011bdnost je ale, bohu\u017eel, na v\u00e1s.\u00a0\u00a0Jak reklamovatP\u0159i reklamaci bu\u010fte konkr\u00e9tn\u00ed. Jist\u011b, prodava\u010d nebo prodava\u010dka obvykle vid\u00ed, v \u010dem je probl\u00e9m, ale pom\u016f\u017ee, kdy\u017e alespo\u0148 p\u0159ibli\u017en\u011b pop\u00ed\u0161ete, kdy a jak k tomu do\u0161lo. Prod\u00e1vaj\u00edc\u00edmu to pom\u016f\u017ee rychleji vyhodnotit n\u00e1rok na vr\u00e1cen\u00ed pen\u011bz. A bu\u010fte, pros\u00edm, zdvo\u0159il\u00ed. Jist\u011b, jste na\u0161tvan\u00ed, \u017ee tohle mus\u00edte \u0159e\u0161it, ale myslete na to, \u017ee ten \u010dlov\u011bk za pokladnou m\u00e1 velkou moc nad t\u00edm, zda usp\u011bjete nebo ne. Tak\u017ee se sna\u017ete zachov\u00e1vat klid, a konstruktivn\u011b popi\u0161te, co se vlastn\u011b stalo.                                                                                                                                                                                                                                                                                                                                                                                        4.8\/5 - (9 votes)        "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Reklamace","item":"https:\/\/www.harcov.cz\/reklamace\/#breadcrumbitem"}]}]